Eveon's customer service satisfaction & guarantee

We want our customers to be 100% satisfied and are driven to become and stay your best partner when you buy a used container. We go the extra mile in every step of the process so you can be assured your order will arrive to your satisfaction.

We are here to offer you the best possible service and we are always at your disposal, for any information, doubt, or curiosity about our containers or your order, please contact us.

Our 100% customer service satisfaction contains a 30-day money-back guarantee and a Container quality guarantee.

30-day money-back guarantee

For every container bought, we offer a 30-day money-back guarantee.

At Eveon, your satisfaction is our priority. From the moment you purchase a shipping container, until you start using it, we want our customers, to be satisfied with the container and the delivery process.

If the container does not meet your level of expectations or our service for some reason hasn't lived up to your expectations, we offer a money-back guarantee for 30 days. In other words, you can get your money back (except transportation costs* ) for container(s) bought within the past 30 days. If you are having any issues at all please contact us. We are happy to help.

Container quality guarantee

Although we pride ourselves on having high levels of service, containers may sometimes be delivered with deformities from the standard.

Cosmetic attributes, such as dings/dents, scratches, and rust, are normal imperfections that a used container shows after the life they have had as a shipping container. If you see any structural deformities, such as holes or damaged seals, that directly compromises the wind and watertight integrity of the container you just received, we will compensate you for the damages. Contact us within five business days and we will provide the best solutions for your case. We will either refund the charges of repair on receipt of an invoice or arrange for a complete replacement at no charge.

For more detailed information about our two guarantee policies, please check our terms and conditions page.

*Please note, backhaul charges amounting to 1 additional trip will apply in a few locations: Newark, Baltimore, Miami, Savannah, Jacksonvill,e and Columbus.

The container must be returned in the same condition in which it was delivered.