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From your first interaction with our Customer Care team to the moment your container arrives, we’re committed to delivering best-in-class service. Our delivery times are faster, our Quality Guarantee is stronger, and 5-Star service is simply our baseline. We stand by the quality of our products with our Wind & Watertight (WWT) Guarantee & Limited Lifetime Warranty. Choosing USED over NEW comes with peace of mind with Eveon Containers.
Although our containers are exceptionally durable, the seals, doors, and floors may gradually degrade over time due to usage and exposure to the elements. We are dedicated to ensuring that our containers meet strict quality standards, providing you with peace of mind from ordering to usage. Therefore, all our containers come with a standard Quality Guarantee. This means that each container is carefully inspected by container quality experts before being made available for sale.
![BGlifetimeguarantee-v1-1200x628[37].png](https://static.eveoncontainers.com/strapi/assets/B_Glifetimeguarantee_v1_1200x628_37_75a38a92a7.png)
## Our Limited Lifetime Warranty Coverage
**Upon delivery, our driver will:**
- Perform a _Best in Class_ Eight-Point Quality Inspection
- Confirm that the container meets our quality standards
- Sign Quality Inspection with the customer
**In the first 365 Days** if your container is deemed NOT Wind & Watertight, Eveon will:
- Reimburse the customer for the reasonable cost of repairs by a qualified welder;
- Provide an industry standard repair patch so you may repair the Container; or
- Swap the Container.
**After 366 Days** if your container is deemed NOT Wind & Watertight, Eveon will:
- Send a patch to repair the damage at no cost to the customer.
## What Is Covered By This Guarantee?
The guarantee applies to all shipping containers purchased from Eveon Containers and covers material and construction defects that affect the wind- and watertight integrity of the container.
***Pickup Disclaimer:** If you select to pick up your used containers from the local depot, you are not subject to the Limited Lifetime Warranty from Eveon Containers. Under the Pickup Container [Terms & Conditions](https://www.eveoncontainers.com/en-US/sale-terms-conditions), any claim that the container is not WWT must be reported to Eveon by email to info.usa@eveoncontainers.com within five (5) business days. An agent will be in touch to discuss the best solution.
## What “Wind & Watertight” Means
A **Wind & Watertight container** means a container that is designed to **prevent wind and water from entering**, protecting what’s inside from the elements. More specifically, every 20’ and 40’ container from Eveon is sealed so that rain, wind and dust cannot leak inside under normal conditions.
- Surface rust is common on used shipping containers. Rusty pinholes and thinning steel are repaired with an overlay patch, extending beyond the affected area. Metal patches are a common repair on shipping containers and may be present. Patches will be welded around the exterior perimeter and may have a caulk seal on the interior to inhibit moisture from entering the container.
- Scratches and dents are common on used shipping containers. Dents should not exceed 12" inches inward or outward. Dents are considered within WWT criteria if there are no holes, cracks, or light entering into the container.
**The seals are intact**
The door seal gaskets secure the wind and watertightness of the moving door parts of the shipping container. Therefore;
- The door gaskets will show no daylight from the interior of the container outward.
- The retainer strip holding the door gaskets will be intact and secured.
**The floor is intact and in good condition**
All container floors are inspected to ensure they can provide a secure environment for storing and protecting goods. This means:
- Flooring will not show holes, especially through to the undercarriage.
- Delamination may be present but will not exceed multiple layers. The floor should not be "spongy" but may have some rebound when weight is applied.
- Holes and excessive delamination will be repaired with a wooden or steel plate.
- Crossmembers are checked in conjunction with flooring. No broken welds should be present.
**The doors on the container open & close**
For properly placed and leveled containers, you can expect:
- The doors to be able to be fully opened and peeled back.
- Container doors might be heavier than you expect; however, they should open without maximum effort involved. For more information on how to properly place your container, see [our delivery guide](https://www.eveoncontainers.com/en-US/delivery-requirements).
**The door hardware has no malfunctions**
To close and lock the container from outside elements, you can expect:
- The lock rods to be able to rotate open and close, in order to lock or unlock the latch cams from their keepers.
- Rods may be bent or have slight damage; however, they should be fully functional to open and close container doors.
- The door handle is able to be set inside the handle.
Frequently asked questions about the Quality Guarantee
- This guarantee does not cover normal wear and tear, odors, or damage resulting from impacts or accidents after delivery. Please carefully follow our container placement instructions. This guarantee does not apply to containers that have been improperly placed or modified. Furthermore, this guarantee does not apply if the products have been used for transport or storage.
- We ask that you inform us of any issues within 5 business days after pickup or delivery by submitting the [container issue form](https://www.eveoncontainers.com/en-US/guarantee-issue). Our Container Quality Experts will promptly address your concerns, aiming to provide a solution within 3 working days.
- During the delivery of your container, you will carefully inspect it together with the trucker and fill out the Quality Inspection Form. This form ensures that the delivered container meets the required quality standards. Since some defects may be discovered after some time, we provide a 5-day period in which you can submit a complaint about the quality of your container. Our quality standards include ensuring that the container is wind and watertight with no holes, that the seals appear intact, that the floor is intact and in good condition, and that the container doors open, close, and latch properly. Additionally, we ensure that the door handles are intact.