Eveon's customer service satisfaction & guarantee

Buying from Eveon means exceptional customer service, guaranteed.

    Customer satisfaction guarantee logo
    Customer satisfaction guarantee logo

    We want our customers to be 100% satisfied and are driven to become and stay your best partner when you buy a used container. We go the extra mile in every step of the process so you can be assured your order will arrive to your satisfaction.

    We are here to offer you the best possible service and we are always at your disposal, for any information, doubt, or curiosity about our containers or your order, please contact us.

    Our 100% customer service satisfaction contains a 30-day Money Back Guarantee and a Container Quality Guarantee.

    30-day money-back guarantee

    For every container bought, we offer a 30-day money-back guarantee.

    At Eveon, your satisfaction is our priority. From the moment you purchase a shipping container, until you start using it, we want our customers, to be extremely satisfied with the container and the delivery process. Money back guarantee If for any reason you feel that our containers did not live up to your expectations, or you think that somehow our service did not meet your standard of excellence, we offer a money-back guarantee for 30 days. In other words, you can get your money back ( except transportation costs* ) for container(s) bought within the past days. If you are having any issues at all please contact us. We are happy to help.

    Container quality guarantee

    Although we pride ourselves by having high levels of service, containers may sometimes be delivered with deformities from the standard.

    icon_container_quality_service Cosmetic attributes, such as dings/dents, scratches and rust, are normal imperfections that a used container shows after the life they have had as a shipping container. If you see any structural deformities, such as holes or damaged seals, that directly compromises the wind and watertight integrity of the container you just received, we will compensate you for the damages. Contact us within five business days and we will provide the best solutions for your case. We will either refund the charges of repair on receipt of an invoice or arrange for a complete replacement at no charge.

    For more detailed information about our two guarantee policies, please check our terms and conditions page.

    *Please note, backhaul charges amounting to one additional trip will apply in all locations.

    The container must be returned in the same condition in which it was delivered.